Finance

These are Green Pastures guidelines on paying for pets treatments, if you have any queries please ask a member of staff for help.
 
1. We require payment immediately after any consultations, if you buy products at the desk or if you are collecting items i.e food, repeat prescriptions.
 
2. If your pet is seen out of hours then payment is required after the consultation unless your pet is hospitalised.
 
3. If your pet has an operation then payment is required on collection of your pet.
 
4. If your pet is hospitalised with us then payment is required on collection of your pet. We will update you daily on the amount of your bill while your pet is with us.
 
5. Estimates can be given for operations but please be aware that it can be more if we need to do more than we anticipated.
 
6. If you have a neutering voucher for your pet this must be presented on the day of the operation.
 
7. If your pet is insured and you wish to make a claim for any treatment, it is your responsibility to obtain a claim form from your insurers. We can deal with most companies direct, which means we will only ask you to pay the excess of your policy and for any items that are not covered under the scheme you have chosen. Please remember that if your insurance company declines the claim, you are responsible for paying all the fees direct to the practice.

8. In special cases we are able to set up payment plans but this is done at the managers discretion.