Privacy Policy

Privacy Policy

This Privacy Policy governs the manner in which Green Pastures Veterinary Practice collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Site"). This privacy policy applies to the Site and all products and services offered by Green Pastures Veterinary Practice.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Green Pastures Veterinary Practice may collect and use Users personal information for the following purposes:

To improve customer service; Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience; We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site; We may use feedback you provide to improve our products and services.
To process payments; We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails; We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
How we protect your information

All telephone calls to the practice are recorded for training and monitoring purposes only.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Green Pastures Veterinary Practice has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Privacy Policy for Clients registering at Green Pastures Veterinary Centre

Client date, processed by this practice is held under the rules laid down by the Data Protection Act 1998 (the Act) and its updates including those coming into force in May 2018. This legislation protects your privacy and ensures that your personal information is held both fairly and lawfully.

Our Commitment to our Clients

Green Pastures Veterinary Centre is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. If you have any questions about our privacy policy, or want to see a record of your personal information to check, update or delete it, please contact:

Practice Manager, Green Pastures Veterinary Centre Ltd, Moor Lane, Weston-s-Mare, North Somerset, BS24 7LA

How we collect your personal data:

When you register as a client with us, we will only record personal information with your knowledge and explicit consent. The personal information you provide may include your name, address, email address and telephone numbers

How we use your personal information:

We use your information to contact you about Green  Pastures Veterinary Centre services and products. We may also use the information to inform you about the practice news, products, special services or special offers, processing payments and administering your account.

Sharing your information with third parties:

Sometimes we work in partnership with other companies who fulfil services on our behalf. We use a third party to provide vaccination and parasite control reminders. We only provide them with access to personal information that is needed to perform their particular business function. In circumstances where your personal information is disclosed and transferred to companies outside of Green Pastures Veterinary Centre ( for example processing insurance claims and transferring records to another veterinary practice at your request) we will endeavour to ensure that they adhere to our Privacy Policy and GDPR rulings and handle your personal data accordingly.

Keeping your personal data secure:

We have always taken steps to ensure that the appropriate security to protect personal data you disclose to us from loss, misuse, unauthorised access, disclosure, alteration and destruction. All personal data you provide to us on our practice management software is held on our password protected secure servers for as long as is reasonably necessary. HSVS UK, providers of our management software assure us that they are fully committed to data handling and best practices.

Any personal information provided to us by means of signed paper consent is kept on our secure premises for seven years and then destroyed.

Monitoring communications

In the future we may record or monitor telephone calls both incoming and outgoing calls for training purposes and to help us continually improve customer service we provide to you. We also monitor incoming and outgoing emails to enable us to protect our internal business systems.

Changing/ updating your personal data from our records

If you receive reminders or notifications about our products and services, you can request for your personal information to be taken off these lists, so you don’t receive any further updates. Please do so either directly at reception, by telephoning, putting your request in writing or accessing your details via our website. Please allow 30 days for the changes to be update and completed.

Updates to our Privacy Policy

We may amend or update this policy to keep uptodate with current data protection and privacy laws or to reflect changes in our business practices.  We will make changes to our Privacy Policy online. We advise you to check our Privacy Policy regularly.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Green Pastures Veterinary Practice
Moor Lane
Weston Super Mare
BS24 7LA
01934 622022


This document was last updated on November 2023