Procedure Information
We want to keep you informed about any procedures and treatments your pet receives while they are in our care.
Complaints Procedure
Here at Green Pastures we are committed to providing a high quality level of service and care to you and your pets. However if you believe that things have gone wrong or we have failed to meet the standard of service you expect then please make us aware of your problem or concerns.
Explain the problem or concern to a member of staff as they may be able to resolve the matter for you with no delay.If you are still not happy with the situation, then either write to or ask to see the PracticeManager.If neither of these people have been able to resolve your complaint then you should bring the matter to the attention of the Practice Owner ( Mrs. Kathy Barcham) by writing to her at GreenPastures Veterinary Centre, Moor Lane, Weston-super-Mare, BS24 7LA and enclosing full details of the nature of your complaint or concerns.
We strive to resolve any problem that may arise in a professional and speedy nature.In the event of your problem or concern remaining unresolved you will need to contact the regulatory body for Veterinary Surgeons in writing at:-Royal College of Veterinary Surgeons, Belgravia House, Horseferry Road, London, SW1P 2AFOr email: admin@rcvs.org.uk
