Terms & Conditions

We respectfully remind clients that the terms of trade at Green Pastures Veterinary Centre require payment to be made at the time of treatment. Failure to settle any outstanding account within 14 days could result in a legal charge of £40.00 as per the late payment directive of March 2013. If you do not pay your account when it falls due, we shall take such action as we consider appropriate to recover our fees. This could result in County Court Proceedings, and any legal expenses will also be added to the debt for recovery. Please note that this action could result your future credit rating.
We shall be entitled to suspend the provision of any further services and/or goods until you have paid any outstanding sums in full. Where we consider it appropriate to do so, we may require payment on account before goods and/or services are provided.
If you have any difficulties with payment please raise your concerns with a member of staff before the start of any treatment.

Fees

All fees for services and goods ( including food, accessories and drugs) are subject to VAT at the applicable rate. Prices for goods are as marked or notified at the point of purchase. A full fee breakdown will appear on your invoice/statement. Fees for services include our professional fees in respect of the veterinary services provided along with the cost of any drugs, materials or consumables used in the provision of the services. Professional fees vary according to the time spent on a case and the provision of care by the staff looking after your pet.

Estimates

Estimates are provided verbally either at the time of booking the appointment or during the consultation itself. Written estimates are available on request. All estimates given are only approximate, and the final fee could be higher or lower than the estimate depending on complications during treatment and patient response to treatment. We will endeavour to contact you as soon as we have reason to believe that the costs could be signicantly higher than the estimate.

Return of Drugs

We are required by our governing authorities to ensure that all drugs we dispense have been stored at the correct temperature, even during transportation. This is to ensure that their efficacy has not been compromised. We are sure that you would only want to be supplied with drugs that meet these criteria. For this reason, we are unable to refund drugs once they have left our premises. Any unused medication can be returned to the practice for disposal.

Pet Insurance Claims

If you wish to make a claim for veterinary fees, we will waive our ‘payment at the time’ terms and allow your account for insured fees to accumulate until a claim is submitted-either at the end of treatment or within two months of the start of treatment.
Please submit a claim form at the start of treatment. Pay the excess on your policy & any uninsured items. Be prepared to settle your account in full if your claim is not settled within 28 days or if your claim has been declined by your insurers.
Paper claims incur a charge of £15.00 per form sent, electronic claims are processed free of charge.
Continuation conditions will be sent quarterly at a cost of £15.00.

Telephone Calls

All telephone calls to the practice are recorded for training and monitoring purposes.